Signals Spa | Ana Paula Rodrigues
At Signals Spa, every session is prepared with care, respecting each person's time and needs.
To ensure a balanced organisation of appointments, we have set out the following booking, cancellation and rescheduling conditions.
1. Booking confirmation
A session is considered confirmed once expressly confirmed by Signals Spa or by the booking system used.
The confirmation will include, where applicable, the date, time, chosen service and payment conditions.
2. Free cancellation
Cancellations communicated at least 24 hours before the scheduled time may be made free of charge. This condition is being finalised and will be updated here once approved.
Where advance payment has been made, the refund will be processed through the agreed method, respecting the conditions communicated at the time of booking and applicable legal rights.
3. Cancellations with less than 24 hours' notice
Cancellations made with less than 24 hours' notice may be subject to a specific condition, currently being defined, which will be communicated to and accepted by the client before any booking.
No penalty will be applied based on conditions that were not properly disclosed and agreed where required.
4. No-shows
If the client does not attend the session and does not notify Signals Spa of their absence, the no-show conditions previously accepted at the time of booking will apply.
Any amount owed and the treatment of advance payments must be clearly defined before the booking is made.
5. Rescheduling
If you need to change the date or time of your session, please contact us as far in advance as possible.
Rescheduling is subject to availability.
Last-minute changes will be assessed according to the agreed conditions and the specific circumstances.
6. Delays
In the event of a delay, please let Signals Spa know as soon as possible.
Depending on availability and subsequent appointments, it may be necessary to adjust the session's duration or propose another time.
Any financial consequence must respect the conditions previously communicated.
7. Cancellations by Signals Spa
In exceptional situations, it may be necessary to change or cancel a session for reasons of health, safety or unforeseen circumstances.
In such cases, a new date will be proposed or, where appropriate, the amount paid for the service not provided will be refunded, in accordance with applicable rights.
8. Unforeseen situations
Illness, emergencies or other exceptional events may be assessed individually, seeking a fair and respectful solution.
9. Gift cards and prepaid experiences
Where gift cards or prepaid experiences exist, their validity, use, cancellation and any refund conditions will be presented before purchase.
These conditions do not affect legally mandatory rights.
10. How to request a cancellation
To cancel or reschedule an experience, please contact us through Signals Spa's official channels.
Email: info@signals.spa
Confirmation of the cancellation or change will be communicated through one of our contact channels.
11. Acceptance of conditions
The cancellation conditions applicable to each booking will be made available before it is confirmed.
Signals Spa may update this policy for future bookings, respecting conditions already agreed and applicable law.
Thank you for your understanding and for respecting the time reserved for each experience.